Behavioural interventions to prevent errors in insurance claims
This project helps to fight insurance fraud so that insurance remains affordable for everyone in collaboration with partners in the Netherlands.
A large literature study (384 articles) showed that little is known about this matter. That is why phase 2 is now being started to look for the motives for fraudulent behaviour.
18 September 2018 - 01 December 2020
The research consists of four phases.
1. Literature search (Completed)
2. Research into the motives of fraudulent behaviour
3. Development and testing of online behavioural interventions in the claim process at an insurer 4. Develop guidelines for a multi-year national campaign to establish a new social norm for insurance fraud
Collaboration with knowledge partners
- Institute for Financial Crime