Behavioral interventions to prevent errors in insurance claims

Online Tool
This project tries to fight insurance fraud so that insurance remains affordable for everyone. The client is the insurance chamber of the Institute for financial crime (IFFC). This is a consortium of all major insurance companies in the Netherlands
 

Objective

This project helps to fight insurance fraud so that insurance remains affordable for everyone in collaboration with partners in the Netherlands.

Results

A large literature study (384 articles) showed that little is known about this matter. That is why phase 2 is now being started to look for the motives for fraudulent behaviour.

Duration

18 September 2018 - 01 December 2020

Approach

The research consists of four phases.

1. Literature search (Completed)

2. Research into the motives of fraudulent behaviour

3. Development and testing of online behavioural interventions in the claimprocess at an insurer 4. Develop guidelines for a multi-year national campaign to establish a new social norm for insurance fraud

HU researchers involved in the research

  • Professor Tijs Timmerman
    Tijs Timmerman
    • Professor
    • Research groups: Marketing & Customer Experience
  • Ronald Voorn | Researcher | Marketing, Market Research and Innovation
    Ronald Voorn
    • Researcher
    • Research groups: Marketing & Customer Experience

Related research groups

Collaboration with knowledge partners

- Institute for Financial Crime
- IFFC

Any questions or want to collaborate?

Ronald Voorn | Researcher | Marketing, Market Research and Innovation

Ronald Voorn

  • Researcher
  • Research group: Marketing & Customer Experience