Is There Dependence Between Process Maturity and Process Performance?

Authors Joost Spekschoor , Pascal Ravesteijn , Roeland Loggen , dr. Martijn Zoet
Published in Communications of the IIMA
Publication date 2012
Type Article

Summary

During recent years the world has seen rapid changes such as globalization, the Internet, and the rise of new economies. To survive these changes organizations need to be in control of their processes, and be able to continuously improve the process performance. Therefore many organizations are increasingly adopting Business Process Management (BPM). However, it is not clear if the implementation of BPM(S) is really adding value to an organization. Consequently, in this paper, we try to answer the following research question: 'Does adoption of Business Process Management lead to a higher process performance?' Based on quantitative research we show that there is dependence between the performance of processes within an organization and the BPM maturity of that organization. As a result we conclude that improvement in process performance can be attained by increasing the BPM maturity of an organization.

researchcomponents.publicationcontent.personslist.publicationauthors

  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research groups: Process Innovation and Information Systems

Language English
Published in Communications of the IIMA
Year and volume 12 2
Key words Process, maturity, performance, correlation

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