Performance Indicators for Business Rule Management

Authors Eline de Haan , dr. Martijn Zoet , Koen Smit
Published in Proceedings
Publication date 24 April 2016
Type Lecture


From the article: With increasing investments in business rules management (BRM), organizations are searching for ways to value and benchmark their processes to elicitate, design, accept, deploy and execute business rules. To realize valuation and benchmarking of previously mentioned processes, organizations must be aware that performance measurement is essential, and of equal importance, which performance indicators to apply to the performance measurement processes. However, scientific research on BRM, in general, is limited and research that focuses on BRM in combination with performance indicators is nascent. The purpose of this paper is to define performance indicators for previously mentioned BRM processes. We conducted a three round focus group and three round Delphi Study which led to the identification of 14 performance indicators. Presented results provide a grounded basis from which further, empirical, research on performance indicators for BRM can be explored.


  • Koen Smit | Researcher | Research group Digital Smart Services
    Koen Smit
    • Researcher
    • Research groups: Digital Ethics

Language English
Published in Proceedings
ISBN/ISSN URN:ISBN:978-1-61208-472-5
Key words Business Rules Management, Business rules, Performance management, Performance indicator