Success Factors of Business Process Management Systems Implementation

Authors Johan Versendaal , Pascal Ravesteijn
Published in ACIS 2007 Proceedings
Publication date 2007
Type Lecture

Summary

In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research consists of situationally considering the success factors in relation to phases in the implementation approach.

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Language English
Published in ACIS 2007 Proceedings
Key words BPM, succes factoren

Johan Versendaal