BPMS implementations in SMEs

Authors Roel Veldhuizen, Pascal Ravesteijn, Johan Versendaal
Published in Proceedings
Publication date 20 June 2012
Research groups Digital Ethics
Type Lecture


Small and Medium Enterprises (SME) comprise 99% of the European-economy, though, most research and implementation methods concerning Business Process Management Systems (BPMS) focus on large enterprises. We create a BPMS implementation method that is suitable for SMEs. Based on three existing BPMS implementation methods and by incorporating differentiators of SMEs and large enterprises a BPMS implementation method is constructed. The constructed method is validated through a series of interviews with BPMS implementation experts. Experts agree with the constructed method though discussion arise on a more detailed level of activities in the method.

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Language English
Published in Proceedings
Key words Small and Medium Enterprises (SME), Business Process Management Systems (BPMS)
Page range 84-98

Johan Versendaal