Comparison of BPM maturity and performance of the Dutch department of defence with other sectors.

Authors Asha Gaheyr , Anand Sheombar , Pascal Ravesteijn
Published in A. Pucihar, M. Kljajić Borštnar, R. Bons, A. Sheombar, G. Ongena & D. Vidmar (Eds.)., 35th Bled eConference – Digital Restructuring and Human (Re)action: June 26 – 29, 2022, Bled, Slovenia, Conference Proceedings
Publication date 26 June 2022
Research groups Process Innovation and Information Systems
Type Lecture

Summary

Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken the initiative to analyse its BPM Maturity level and process performance. This paper presents the first results of such a study and compares this to similar military organisations, non-profit organisations and other organisations in the private sector. The DDoD BPM Maturity index score of 2.66 is similar to that of peer organisations. The study provides some suggestions for research and practical implications for organisation.

On this publication contributed

  • Anand Sheombar | Researcher | Process Innovation and Information Systems
    Anand Sheombar
    • Researcher
    • Research groups: Process Innovation and Information Systems
  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research groups: Process Innovation and Information Systems

Language English
Published in A. Pucihar, M. Kljajić Borštnar, R. Bons, A. Sheombar, G. Ongena & D. Vidmar (Eds.)., 35th Bled eConference – Digital Restructuring and Human (Re)action: June 26 – 29, 2022, Bled, Slovenia, Conference Proceedings
ISBN/ISSN URN:ISBN:978-961-286-616-7
Key words Businrss process management, BPM maturity, department of defence, process performance
Digital Object Identifier 10.48544/3178f4a8-e02f-45f8-b947-e9de9059c12e
Page range 649-664

Process Innovation and Information Systems