EOOH

Authors Anand Sheombar, Pascal Ravesteijn, Gijs van Beek
Published in Proceedings 2022 The 33rd Annual Conference
Publication date 24 October 2022
Research groups Process Innovation and Information Systems
Type Lecture

Summary

ABSTRACT Purpose: This short paper describes the dashboard design process for online hate speech monitoring for multiple languages and platforms. Methodology/approach: A case study approach was adopted in which the authors followed a research & development project for a multilingual and multiplatform online dashboard monitoring online hate speech. The case under study is the project for the European Observatory of Online Hate (EOOH). Results: We outline the process taken for design and prototype development for which a design thinking approach was followed, including multiple potential user groups of the dashboard. The paper presents this process's outcome and the dashboard's initial use. The identified issues, such as obfuscation of the context or identity of user accounts of social media posts limiting the dashboard's usability while providing a trade-off in privacy protection, may contribute to the discourse on privacy and data protection in (big data) social media analysis for practitioners. Research limitations/implications: The results are from a single case study. Still, they may be relevant for other online hate speech detection and monitoring projects involving big data analysis and human annotation. Practical implications: The study emphasises the need to involve diverse user groups and a multidisciplinary team in developing a dashboard for online hate speech. The context in which potential online hate is disseminated and the network of accounts distributing or interacting with that hate speech seems relevant for analysis by a part of the user groups of the dashboard. International Information Management Association

On this publication contributed

  • Anand Sheobar
    Anand Sheombar
    • Researcher
    • Research group: Process Innovation and Information Systems
  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research group: Process Innovation and Information Systems

Language English
Published in Proceedings 2022 The 33rd Annual Conference
Key words online hate speech, social media analysis, big data, anonymization, GDPR

Anand Sheombar

Anand Sheobar

Anand Sheombar

  • Researcher
  • Research group: Process Innovation and Information Systems