from the article: "In the Netherlands, housing corporations are increasingly adopting self-service
technologies (SSTs) to support affairs their tenants need to arrange. The purpose of
the study is to examine the customers’ motivations of using SSTs in the context of
the Dutch public housing sector. An empirical investigation is presented based on a
sample of 1,209 tenants. Using partial least squares (PLS), the acceptance model of
Blut, Wang, and Schoefer is adopted and tested. The results show that especially the
need for interaction negatively influence the adoption of SSTs by tenants. Positively,
subjective norm and self-efficacy influence the adoption. Furthermore, playfulness
negatively influences this adoption. Developers of SSTs should focus on its ulitalitarian
function, rather then invest in its playfulness. Moreover, adoption is propelled by the
encouragement of others. This can be enhanced by positive word-of mouth and should
therefore stimulated."