‘Include’, a Toolbox of User Research for Inclusive Design

Authors Barry Eggen, Anita (A.H.M.) Cremers, Hanna Zoon
Published in Proceedings
Publication date 3 April 2014
Type Lecture


In order to empower more people to become more selfreliant in society, interactive products and services should better match the skills and values of diverse user groups. In inclusive design, relevant end-user groups are involved early on and throughout the design and development process, leading to a better user experience. However, for IT businesses not operating in the academic domain, getting access to appropriate user research methods is difficult. This paper describes the design and prototype development of the Include Toolbox, in close cooperation with practitioners of small to medium sized enterprises (SMEs) in IT. It consists of an interactive app paired with a book. The app helps to find suitable research methods for diverse user groups such as older people, people with low literacy, and children. The book offers background information on the advantages of inclusive design, information on different user groups, and best practices shared by other companies.

On this publication contributed

Language English
Published in Proceedings
Key words Inclusive design, user research methods, low literacy, elderly, children, SMEs, societal participation
Page range 113-121