Online Proctoring: Adding Human Values to the Equation

Authors Marlies van Steenbergen, Irene van der Spoel
Publication date 27 June 2021
Research groups Digital Ethics
Type Lecture


The COVID-19 pandemic led to an accelerated implementation of digital solutions, such as online proctoring. In this paper we discuss how the use of an ethical matrix may influence the way in which digital solutions are applied. To initiate an ethical discussion, we conducted an online workshop with educators, examiners, controllers, and students to identify risks and opportunities of online proctoring for various stakeholders. We used the Ethical Matrix to structure the meeting. We compared the outcome of the workshop with the outcomes of a proctoring software pilot by examiners. We found that the two approaches led to complementary implementation criteria. The ethical session was less focused on making things work and more on transparency about conditions, processes, and rights. The ethical session also concentrated more on the values of all involved rather than on fraud detection effectiveness

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Language English
Key words ethical matrix, digital ethics, value sensitive design, digital implementation, human values
Digital Object Identifier 10.18690/978-961-286-385-9.2

Marlies van Steenbergen