The impact of laws and regulations on the administrative burdens within healthcare

Authors Arjen Maris , Henny van Gaalen , Dennis Moeke , Pascal Ravesteijn
Published in Proceedings of the 16th European Conference on Management, Leadership and Governance
Publication date 29 October 2020
Research groups Process Innovation and Information Systems
Type Article

Summary

Despite all improvement initiatives such as the national action plan [De-]Regulate Healthcare by the Dutch Ministry of Health, Welfare and Sport in 2018 to create more time for care within the Netherlands, the administrative burden for care workers is still increasing. Managers of healthcare institutes struggle with efficiently implementing government legislations in day-to-day operations. They indicate that the time spent on administrative tasks demanded by municipalities and national authorities is too much. In addition, they also indicate that there is a lack of consistency and uniformity when it comes to the way care workers handle administrative tasks. This way of working causes additional, and often ad hoc, work in the run-up to an audit. It seems that before laws and regulations are effectively implemented, new laws or regulations again demand attention. This looks like a vicious circle, but research to confirm this is not found yet. Therefore, the following research question is formulated: "What is the impact of laws and regulations on the administrative burden with regard to the primary and supportive processes of Dutch long-term care?" An explanatory multiple case study was conducted to answer the research question. Three case studies were carried out during September 2019 to January 2020. Based on these studies, we have concluded that between 29% and 62% of the total perceived administrative burden by long-term care professionals can be related to legislation.

researchcomponents.publicationcontent.personslist.publicationauthors

  • Arjen Maris
    • Researcher
    • Research groups: Process Innovation and Information Systems
  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research groups: Process Innovation and Information Systems

Language English
Published in Proceedings of the 16th European Conference on Management, Leadership and Governance
Key words healthcare                       , administrative burden, long term care, laws and regulation, Public governance
Digital Object Identifier DOI: 10.34190/ELG.20.030
Page range 149-157

Arjen Maris

Arjen Maris

  • Researcher
  • Research group: Process Innovation and Information Systems