Bots of Trust - An interdisciplinary discourse
The interdisciplinary study critically examines how citizens’ interactions with Conversational Agents shape trust in public organisations.
- A critically review current and past research on trust and Conversational Agents through a critical-systematic literature review
- Identifying trust markers in user interactions with Conversational Agents
- Experimental research with users to explore different views and reactions to varying degrees of anthropomorphisation in CA designs
- Insights into the role of Conversational Agents in the citizen journey
01 January 2023 - 01 January 2027
Four studies aligned with trust dimensions will be conducted. These studies examine key trust concepts, identify trust markers in human-bot dialogues, conduct experiments centred on human-bot relationships, and investigate the role of CAs in the citizen journey through digital services.
Collaboration with knowledge partners
The study has been recommended by the Municipality of Utrecht, YDigital & Infomedics.
Graduation project Chatbots and Voice assistants
During the Bots of Trust (BOT) research project, there is a possibility for collaboration with students on a related issue such as chatbots and/or voice assistants and how they shape trust in a variety of sectors.