IT capabilities within the Dutch SME first line health care sector

Authors Pascal Ravesteijn , Arjen Maris , Johan Versendaal , Kobus Smit
Published in Proceedings ICESAL 2015
Publication date 29 June 2015
Research groups Process Innovation and Information Systems
Type Lecture

Summary

The complexity of Information Technology (IT) is increasing; so are customer expectations. Consequently it is not easy for especially small and medium enterprises (SMEs) to keep track of all IT-developments, let alone leverage them in business operations with the aim to satisfy increasingly demanding customers. This also holds for the health care sector. This research is focussed on first line health care, and deals with the following research question; ‘which IT capabilities do SMEs within the first line health care sector need to have at their disposal in order to reach Business/IT-Alignment (BITA) maturity?’ Using the best practices ITIL, ASL and BiSL (cf. Bon, et al. 2007), IT capabilities are formulated. Based on the theory of Luftman (2000) business/IT-alignment and maturity is measured. Quantitative research of 123 first line health care SMEs in the Netherlands, confirms a moderate to strong correlation between the IT capability constructs ‘Organisation’, ‘Processes’, ‘Knowledge’ and ‘People’ on the one hand, and BITA maturity on the other. The results indicate that SMEs within the first line health care sector should invest in IT capabilities related to the enterprise's ‘Organisation’ and ‘Processes’ to strive for increased business and IT maturity.

researchcomponents.publicationcontent.personslist.publicationauthors

  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research groups: Process Innovation and Information Systems
  • Arjen Maris | Researcher | Process Innovation and Information Systems
    Arjen Maris
    • Researcher
    • Research groups: Process Innovation and Information Systems
  • Johan Versendaal | Professor | Research group Digital Smart Services
    Johan Versendaal
    • Professor
    • Research groups: Digital Ethics
  • Kobus Smit | Researcher | Process Innovation and Information Systems
    Kobus Smit
    • Researcher
    • Research groups: Process Innovation and Information Systems

Language English
Published in Proceedings ICESAL 2015
Key words IT capabilities, Business/IT-Alignment, Small Medium Enterprises, Health care

Pascal Ravesteijn

Pascal Ravesteijn | Professor | Process innovation and information systems

Pascal Ravesteijn

  • Professor
  • Research group: Process Innovation and Information Systems