IT-enabled Quality Management implementations in Small Healthcare Institutions

Authors Navin Sewberath Misser, Johan Versendaal, Pascal Ravesteijn, Joris Mens, Koen Smit
Published in Proceedings of the 2nd CARPE Conference
Publication date 4 November 2013
Research groups Digital Ethics
Type Lecture


In the dynamic environment of increasing regulations, increasing patient demand, decentralization of budgets and enforcement of efficiency, small sized healthcare institutions in the Netherlands are having a difficult time. Although these service providers are usually capable of flexibly delivering healthcare, the investment and overhead for implementing and executing on required quality management standards like ISO 9001 is difficult. In this paper we construct a method for the implementation of an IT-enabled quality management system for small sized healthcare institutions, which is applied through case study. The case organisation provides intra- and extramural care for mentally handicapped persons and young adults with a psychiatric disorder. The quality management system implementation is based on 1) a lightweight IT infrastructure (based at a secure data centre and accessible through remote login) implying secure storage of patients' medical and personal information. Furthermore, the Deming (Deming, 1982) cycle enabled processes and protocols are 2) described in an e-handbook and prototyped via an open source process management system which supports the quality regulation demanded for providing care to patients. The case study supports the validity of our method and the fact that small sized healthcare institutions are able to execute their care while adhering to ISO 9001-like standards, with limited initial costs and relatively low cost of ownership

On this publication contributed

Language English
Published in Proceedings of the 2nd CARPE Conference
Key words Quality Management System, Healthcare
Page range 1-12

Navin Sewberath Misser

Navin Sewberath Misser | Researcher | Research Group Digital Smart Services

Navin Sewberath Misser

  • Researcher
  • Research group: Digital Ethics