Legal aid and clients with multiple problem

Authors Majda Lamkaddem, Susanne Tonnon, Maaike Keesen, Esther Verboon, Quirine Eijkman, Gerrita van der Veen
Published in International Journal of the Legal Profession
Publication date 2022
Type Article


Introduction: The Legal Services counters (LSC) is the first contact point for legal aid in the Netherlands. Professionals reported dealing with a client group combining problems on several dimensions, next to the legal issue. This combination (multiple problem situation, MP) seems to impair the effectiveness of the provided legal help. Methods: A face-to-face survey among 421 visitors of 4 LSC locations was administered (2019). Analyses: Statistical techniques were used to assess the occurrence of MP, the association with the numbers of contacts with the LSC, the background characteristics of clients with and without MP, and the multivariate association between stress, MP and use of the LSC. Results: 44,1% of the respondents reported MP. Those reported a higher number of contacts with the LSC in the past year. MP clients were older and had a lower education level. Financial (58%), conflictual (56%) and physical health (41%) problems were mostly reported. Stress and number of problems were related to a higher attendance to the LSC. Discussion: Legal aid services should set out systematic collaboration paths with other social services, starting off by an assessment of the problem domains, to contribute to an effective solution of those issues, including the legal one.

On this publication contributed

Language English
Published in International Journal of the Legal Profession
Key words Legal aid, Legal Services counters

Majda Lamkaddem

Majda Lamkaddem

  • Associate Professor
  • Research group: Access to Justice