BENE-FIT
Primary care physiotherapy organizations are faced with a rising societal demand to innovate their services and deliver high-quality care. However, they are lacking the financial resources necessary to innovate their services. How do SME-healthcare organizations, such as primary care physiotherapy organizations, cope with these challenges?
Objective
The purpose of this research is to study how primary care physiotherapy organizations can use Dynamic capabilities and analytics capacities, to increase their business performance and to study what role business model change plays.
Results
- Insight into the critical performance indicators for primary care physiotherapy practices to assess their organizational performance
- Insight into relevant Dynamic Capabilities for primary care physiotherapy practices
- Insight into the relationship that Dynamic Capabilities have on the organizational performance of primary care physiotherapy practices
Approach
The research is divided into four consecutive steps. It starts with a literature review on performance indicators for business performance of primary care physiotherapy organizations. Subsequently, through interviews with owners and managers of physiotherapy organizations, insights are gained into the capabilities an organization needs to integrate, build, and reconfigure its processes (dynamic capabilities).
By repeatedly questioning a large group of physiotherapy organizations over a period of two years, we aim to clarify how the dynamic capabilities of an organization are related to the business performance of these organizations. The acquired knowledge will be processed into a tool that physiotherapy organizations can use in their practice management.
In the final sub-study, we will closely follow a small number of physiotherapy organizations that use the tool to find out if and how the tool contributes to improving the business performance of these organizations.
